01
Know what matters to each member
A friendly intake captures goals, schedule, and the reason they joined—so every follow-up has a point.
AI retention engine for gyms
Keep members.
Grow stronger. Together.
My Business catches the behavior that predicts a member is slipping away—and helps you send a useful, personal nudge before it is too late.
One signal. One timely action. One stronger member relationship.
Member health
Today’s momentum
MEMBER HEALTH SCORE
78Good
Intervention suggested
AI assistant
Jamie has missed two strength sessions. Want me to invite them to Tuesday’s coached class?
Generate plan
At risk
52
Reactivated
31
Retention
87%
Built for the moments where gym members quietly drift.
2 missed visits
Spot the pattern
1 useful nudge
Make it relevant
More retained members
Keep the loop going
The relationship loop
Retention works better when it feels human.
No spray-and-pray campaigns. Just a clear path from member behavior to a helpful next move.
02
Spot the quiet signs of churn
Missed check-ins, a broken rhythm, or a stalled milestone can lift a member’s risk score before they cancel.
03
Send the right nudge, right then
Invite a specific member back to a class, a coach, or a next step—not a generic “we miss you” blast.
04
Turn saved members into advocates
Keep the relationship moving with loyalty moments and referral prompts that make a good save go further.
Meet the moment
A gym does not need more messages. It needs better timing.
My Business turns a missed rhythm into an invitation that feels like it came from someone who knows the member.
See your first playbookThe signal
Two missed check-ins
The nudge
“Jamie, your Tuesday strength crew is on.”
Clear and in your control
The automation knows when to bring in your people.
Set the signal. Approve the message. Define the handoff. Your team gets the context, not another spreadsheet.
Specific triggers you can explain
Messages grounded in member context
A clean handoff for high-risk cases
Your rulebook, made useful
Signal
Member misses two scheduled visits
Response
Send a coach-specific class invitation
Escalation
Flag the front desk after 48 hours
Questions, answered
Simple by design.
Keep members. Grow stronger.